TEL +1 305 703 6556
The AVA Signature Suite
Our signature AVA setting, inspired by the pristine white sand and translucent blues of the Mexican Caribbean.
See All Rooms Our signature AVA setting, inspired by the pristine white sand and translucent blues of the Mexican Caribbean.
See All RoomsCheck out our Frequently Asked Questions. If you don't see an answer to your question here, you can fill out the form on the Contact Us page.
Why choose AVA Resort Cancun?
AVA Resort Cancun is a place beyond reality. It offers VIP treatment and an All-Inclusive experience, which means everything from in-room top-shelf drinks to nightly entertainment, a kids' club, and fine dining is included in your stay.
Can I take the kids?
Yes, experience a set list of amenities, and please them all. From special room service menus for children to game rooms and organized family activities, the Kids Club is exclusively designed for kids and included in their stay. We also have a nanny service if you like some time alone.
What´s included?
5 Star oceanfront accommodations / Casual and à la carte dining / Beverages (alcoholic & otherwise) / 24-hour in-room service / Land and non-motorized water sports / Fitness center / Pool & beachside service / Daily activities / Nightly entertainment / Free Wi-Fi in-room & resort-wide / Free parking / Gratuities included.
What´s not included?
Spa Treatments / Tours / Golf Caddies (are optional, subject to availability, and must be requested within 24 hours of anticipation with a cost of 50 USD) / Medical Assistance** / Shop Items / Transportation* / Beauty Salon.
*You can book your safe transportation HERE.
**There is a charge for medication and doctor's consultations should those be necessary.
Can I schedule a massage on the website before or during my stay?
Yes, you can book your massage HERE.
Email: vacationmakers@avacancun.com or visit The Spa directly.
What activities does the hotel offer?
You will find entertainment for all ages, featuring fitness, sports, pool, and land and water sports.
Does your facility offer wheelchairs?
Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by sending an email to prearrivalconcierge@avacancun.com with 48 hours notice to allow for delivery. Charges will apply.Tobacco control in Mexico
In light of the official decree modifying the General Law for tobacco control in Mexico, AVA Resort Cancun would like to ensure the safety and well-being of all guests. See more details here.
What time is check-in and check-out?
Check-in starts at 3 PM (Local time). Check-out is at 12 PM (Local time).
Can I request an early check-in?
Yes. Early check-in may be requested and will be accommodated if available.
Do you allow pets?
Although AVA Resort Cancun is not classified as a pet-friendly resort, guests traveling with assistance and service dogs/animals are welcome. Please contact our Guest Experience team at guestservice1@avacancun.com for more information.
Do you place a hold for a security deposit on my credit card at check-in?
Yes. We hold a 100 USD security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out, provided no charges were billed back to the room.
Do you offer Wi-Fi?
Yes. We offer complimentary Wi-Fi for all hotel guests.
Do you allow smoking in hotel rooms?
We assure you that the safety and well-being of all guests, team members, and associates are paramount at AVA Resort Cancun. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.
Do I need to be a hotel guest to use the hotel pools?
The pool and garden area is available only to registered hotel guests.
Does housekeeping provide daily service and turndown service?
Housekeeping daily service and turndown service will be available during your stay.
Why should I book my stay through this website?
- You are on the official AVA Resort Cancun website, where you will find the lowest rate guaranteed. Check our terms & conditions policy*
- Save even more when booking Flight+Hotel.
- Ultimate deals & packages.
- Web Check-In. No cancellation fees*, **terms and conditions apply, ***notifying 72 hrs before arrival.
Is it safe to provide my credit card number when making a reservation?
Yes, all information submitted on our website is stored on our server through a safe and encrypted connection. This means that it cannot be accessed via the Internet and that no one can intercept the information being sent.
Do I have to pay the total amount on my reservation?
Depending on the promotion, we have several ways to guarantee the reservation. A deposit will be charged to the credit card provided. The remaining balance is due upon arrival. All reservations must be guaranteed with a valid credit card.
Can the hotel give me my bill if I book through an intermediary?
No, AVA Resort Cancun should bill the intermediary. We suggest you ask for your bill directly where you made your reservation.
I'm trying to make a reservation, but a message appears saying that the number of people I'd like to accommodate cannot be accommodated in any of the available rooms. What does this mean?
You have probably exceeded the maximum occupancy in the room category. We recommend you add one more room or contact us directly at livechat@rcdhotels.com
Is a charge made to my credit card when the reservation is confirmed?
The charge is automatic when your reservation is confirmed. Please verify the amount charged in your confirmation letter.
When making a reservation, I am asked for personal information. How will it be used?
The information you give us will only be used to guarantee and register your reservation or to contact you if something unexpected comes up. If you choose to receive our newsletter, we will use your information to email you periodically with promotions, news, and updates about our hotel. Should you wish to do so, you may unsubscribe from our newsletter anytime.
What is the maximum number of rooms I can book?
Nine rooms.
Do you offer shuttle or transportation services?
Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Vacation Makers for assistance at vacationmakers@avacancun.com. Taxis are also on-site 24/7 at the Valet entrance.
For your safety before booking
We would like to remind you AVA Resort Cancun only accepts card payments when making a reservation through our call center or website. We will never request a deposit or a direct transfer to a bank account, and you will never be contacted by us via SMS or WhatsApp. Please take precautions at the time of booking and ensure all transactions are made through our official channels to keep your personal information secure.
I have finished processing my reservation. What should I do now?
Once your reservation number is displayed on your screen and emailed to you, you may rest assured that your reservation has been registered in our system. Please keep your reservation information for personal control.
Will I receive a confirmation of my reservation?
Once your confirmation is displayed on your screen, you will receive a confirmation to the e-mail address you provided within 5 minutes. It will include cancellation policies.
My travel plans have changed. How can I cancel or change my reservation online?
If you made your reservation through our official website, contact center, or live chat, you can cancel or modify it here. Or call USA 888-889-6110 or elsewhere in the world +52-998-254-6591.
If I do not have Internet access and need to change or cancel my reservation, can I dial a phone number for assistance?
To cancel or modify your reservation, you can call USA 888-889-6110 or elsewhere in the world +52-998-254-6591.
If I cancel a reservation, do I have to pay any charges?
Whether your reservation was refundable or nonrefundable depends on your cancellation policy, described in your confirmation letter.
